Customer Services

Lead-times & Delivery

The majority of our products are delivered within 1-7 working days of written order. Our aim is to deliver
all products within 10 working days but we can often meet more urgent deadlines. We advise customers
to contact our sales team on 0116 2047759 or sales@display-boards-uk.co.uk to discuss specific delivery requirements & timescales.

It is essential that you provide a full delivery address including contact name and telephone number.  All parcels require a signature and are delivered between the hours of 9am and 6pm, Monday to Friday. Unfortunately we cannot provide an exact delivery time or specific time slot. You are however able to
upgrade your service to a pre 9.30am, pre 12 noon or Saturday morning delivery for an additional charge.

Returns

Private Individuals with no Business Connections - As specified by the Distance Selling Regulations
2000, standard stock items can be returned for a full refund, as long as we are notified within 14 days of
purchase. Full refunds will be approved for goods that are returned unused and in their original packaging.
We have the right to decline returns if the goods are manufactured to specific customer specifications; such
as custom fabric and frame colours.

Purchases Business to Business – Display Boards UK (RAL Display & Marketing Ltd) reserve the right to refuse the return of any items apart from when goods are damaged or faulty. All defective or damaged goods will be replaced (See damages below).We may allow some standard stock items back into stock but this will be subject to a restocking charge. 

Damages

Where items are damaged in transit, we ask that you notify our sales team immediately in writing. If the goods
have been signed for without question then you must inform us no later than 5pm the next working day, after
delivery. If on acceptance of the goods you suspect the goods have been damaged or you see any damage to
the outer packaging please ensure you sign for the goods as damaged. You will then have 10 working days to
notify us in writing.

If you have any further questions please contact our customer services team on 0116 2047759